Attendance rates and winter pressures - East Of England

This indicator reviews outpatient attendance, cancellation and DNA (did not attend) rates with a view to discussing the impact of the winter season. The monthly trend analysis shows the seasonal variation in attendance rates and the winter of 2009 shows an increase in DNAs and cancellations. You can change region, or view national data. For more information on this data, refer to the methodology.

Attendance rate (%)

Trust name Attendance rate (%)
Bedford
100.0
Queen Elizabeth King's Lynn
93.1
West Hertfordshire
91.7
Peterborough and Stamford
91.3
Mid Essex
90.6
Ipswich
89.5
Luton and Dunstable
88.8
Hinchingbrooke
84.6
West Suffolk
77.3
James Paget
76.5
East and North Hertfordshire
73.9
Norfolk and Norwich
71.9
Colchester
70.3
Basildon and Thurrock
69.3
Cambridge
69.3
Southend
68.6
Princess Alexandra
66.8
National average: 82.18

DNA and Cancellation Rates by Month (All Provider Trusts)

This chart and table shows the variation by month in outpatient DNA and cancellation rates for all Provider Trusts in England from September 2008 to August 2009.

Month of Appointment Appointments Total Attendances Attendance Rate DNA Rate Cancellation Rate
Sep-08 5,745,417 4,655,801 81% 9% 10%
Oct-08 5,945,826 4,831,682 81% 9% 10%
Nov-08 5,402,429 4,415,115 82% 9% 10%
Dec-08 5,212,608 4,166,797 80% 9% 11%
Jan-09 5,710,682 4,599,500 81% 9% 11%
Feb-09 5,293,159 4,172,653 79% 10% 12%
Mar-09 6,065,624 4,939,640 81% 9% 10%
Apr-09 5,832,064 4,727,868 81% 9% 11%
May-09 5,500,548 4,460,027 81% 9% 11%
Jun-09 6,407,110 5,193,555 81% 9% 11%
Jul-09 6,378,191 5,139,715 81% 9% 11%
Aug-09 5,483,995 4,410,270 80% 9% 11%
Sep-09 6,428,941 5,165,565 80% 9% 11%
Oct-09 6,309,309 5,096,687 81% 9% 11%
Nov-09 6,260,438 5,088,779 81% 9% 11%
Dec-09 5,769,370 4,565,508 79% 10% 12%
Jan-10 5,952,769 4,571,205 77% 11% 14%
Feb-10 5,931,855 4,794,216 81% 9% 11%
Mar-10 6,897,131 5,591,416 81% 9% 11%
Apr-10 6,046,009 4,828,875 80% 9% 12%
May-10 5,942,539 4,782,594 80% 9% 11%
Jun-10 6,620,667 5,293,518 80% 9% 12%
Jul-10 6,417,028 5,147,511 80% 9% 12%
Aug-10 5,952,122 4,750,121 80% 9% 12%
Grand Total 143,505,831 115,388,618 80% 9% 11%

Methodology

Measure:
Outpatient Attendance Rates
Description:
Provides a time trend analysis showing the variation by month in outpatient attendance rates.
Definition:
  • Appointments: number of outpatient appointments
  • Attendances: number of attended appointments
  • Attendance Rate: Percentage of appointments that were attended
  • DNAs: number of DNAs (Did Not Attend)
  • DNA Denominator: number of attendances + number of DNAs
  • Cancellations: number of appointments that were cancelled by either the provider or the patient
  • Cancellation Rate: percentage of appointments that were cancelled
Technical definition
  • Attendances: all appointments with an attended code of 5 or 6
  • DNAs: all appointments with an attended code of 3 or 7
  • Cancellations: all appointments with an attended code of 2 or 4
Basis
Provider Trust and Local Authority
Data source & Time frame
SUS - Outpatient Appointments, September 2008 to August 2009

Full data for attendance rates and winter pressures

Trust name Appointments Total attendances Attendance rate DNA rate Cancellation rate
Princess Alexandra 617340 412688 66.8% 8.8% 26.1%
Southend 1161289 796416 68.6% 7.9% 25.2%
Basildon and Thurrock 927349 642939 69.3% 9.6% 23.2%
Cambridge 1298922 899832 69.3% 8.2% 24.5%
Colchester 1186839 834894 70.3% 7.5% 23.6%
Norfolk and Norwich 1570494 1129087 71.9% 5.7% 23.7%
East and North Hertfordshire 1203030 889529 73.9% 10.0% 17.9%
James Paget 566720 433441 76.5% 7.7% 15.2%
West Suffolk 523219 404498 77.3% 7.2% 16.7%
Hinchingbrooke 307738 260347 84.6% 5.4% 10.6%
Luton and Dunstable 518200 460250 88.8% 11.2% 0.0%
Ipswich 794374 711186 89.5% 7.4% 3.3%
Mid Essex 1146250 1038335 90.6% 8.5% 0.9%
Peterborough and Stamford 792289 723099 91.3% 7.6% 1.3%
West Hertfordshire 820896 752511 91.7% 8.3% 0.0%
Queen Elizabeth King's Lynn 533086 496289 93.1% 6.1% 0.9%
Bedford 478779 478779 100.0% 0.0% 0.0%

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% appointments attended

  • 93.1 to 100
  • 88.3 to 93.1
  • 80.8 to 88.3
  • 72.7 to 80.8
  • 59.6 to 72.7