Attendance rates and winter pressures - North West

This indicator reviews outpatient attendance, cancellation and DNA (did not attend) rates with a view to discussing the impact of the winter season. The monthly trend analysis shows the seasonal variation in attendance rates and the winter of 2009 shows an increase in DNAs and cancellations. You can change region, or view national data. For more information on this data, refer to the methodology.

Attendance rate (%)

Trust name Attendance rate (%)
Stockport
95.2
East Cheshire
93.7
Mid Cheshire
92.4
Warrington and Halton
91.6
Pennine
90.8
Wirral University
90.3
Tameside
90.2
East Lancashire
90.0
Lancashire
88.3
Aintree
86.5
Salford Royal
85.4
Trafford
85.4
Central Manchester
83.2
Morecambe Bay
81.7
South Manchester
80.8
Royal Bolton
79.9
Royal Liverpool and Broadgreen
78.0
Countess Of Chester
71.5
North Cumbria
69.4
Southport and Ormskirk
68.8
Wrightington, Wigan and Leigh
68.4
Blackpool, Fylde and Wyre
66.6
St Helens and Knowsley
63.8
National average: 82.18

DNA and Cancellation Rates by Month (All Provider Trusts)

This chart and table shows the variation by month in outpatient DNA and cancellation rates for all Provider Trusts in England from September 2008 to August 2009.

Month of Appointment Appointments Total Attendances Attendance Rate DNA Rate Cancellation Rate
Sep-08 5,745,417 4,655,801 81% 9% 10%
Oct-08 5,945,826 4,831,682 81% 9% 10%
Nov-08 5,402,429 4,415,115 82% 9% 10%
Dec-08 5,212,608 4,166,797 80% 9% 11%
Jan-09 5,710,682 4,599,500 81% 9% 11%
Feb-09 5,293,159 4,172,653 79% 10% 12%
Mar-09 6,065,624 4,939,640 81% 9% 10%
Apr-09 5,832,064 4,727,868 81% 9% 11%
May-09 5,500,548 4,460,027 81% 9% 11%
Jun-09 6,407,110 5,193,555 81% 9% 11%
Jul-09 6,378,191 5,139,715 81% 9% 11%
Aug-09 5,483,995 4,410,270 80% 9% 11%
Sep-09 6,428,941 5,165,565 80% 9% 11%
Oct-09 6,309,309 5,096,687 81% 9% 11%
Nov-09 6,260,438 5,088,779 81% 9% 11%
Dec-09 5,769,370 4,565,508 79% 10% 12%
Jan-10 5,952,769 4,571,205 77% 11% 14%
Feb-10 5,931,855 4,794,216 81% 9% 11%
Mar-10 6,897,131 5,591,416 81% 9% 11%
Apr-10 6,046,009 4,828,875 80% 9% 12%
May-10 5,942,539 4,782,594 80% 9% 11%
Jun-10 6,620,667 5,293,518 80% 9% 12%
Jul-10 6,417,028 5,147,511 80% 9% 12%
Aug-10 5,952,122 4,750,121 80% 9% 12%
Grand Total 143,505,831 115,388,618 80% 9% 11%

Methodology

Measure:
Outpatient Attendance Rates
Description:
Provides a time trend analysis showing the variation by month in outpatient attendance rates.
Definition:
  • Appointments: number of outpatient appointments
  • Attendances: number of attended appointments
  • Attendance Rate: Percentage of appointments that were attended
  • DNAs: number of DNAs (Did Not Attend)
  • DNA Denominator: number of attendances + number of DNAs
  • Cancellations: number of appointments that were cancelled by either the provider or the patient
  • Cancellation Rate: percentage of appointments that were cancelled
Technical definition
  • Attendances: all appointments with an attended code of 5 or 6
  • DNAs: all appointments with an attended code of 3 or 7
  • Cancellations: all appointments with an attended code of 2 or 4
Basis
Provider Trust and Local Authority
Data source & Time frame
SUS - Outpatient Appointments, September 2008 to August 2009

Full data for attendance rates and winter pressures

Trust name Appointments Total attendances Attendance rate DNA rate Cancellation rate
St Helens and Knowsley 1024322 653632 63.8% 9.3% 29.6%
Blackpool, Fylde and Wyre 916059 610363 66.6% 10.7% 23.8%
Wrightington, Wigan and Leigh 1187201 812232 68.4% 9.8% 24.2%
Southport and Ormskirk 788153 542077 68.8% 8.4% 24.9%
North Cumbria 793016 550253 69.4% 8.6% 24.1%
Countess Of Chester 854618 611102 71.5% 8.2% 22.1%
Royal Liverpool and Broadgreen 1596710 1244964 78.0% 13.2% 10.1%
Royal Bolton 734442 586546 79.9% 10.4% 9.7%
South Manchester 813944 657893 80.8% 11.2% 8.1%
Morecambe Bay 1039729 849085 81.7% 8.3% 10.1%
Central Manchester 1562233 1300040 83.2% 14.1% 3.1%
Salford Royal 700071 598006 85.4% 12.3% 1.5%
Trafford 305396 260805 85.4% 8.4% 6.8%
Aintree 723482 625736 86.5% 13.5% 0.0%
Lancashire 904288 798418 88.3% 9.4% 0.0%
East Lancashire 1224290 1101438 90.0% 9.4% 0.6%
Tameside 500147 451344 90.2% 9.8% 0.0%
Wirral University 725112 654925 90.3% 9.7% 0.0%
Pennine 1740291 1579837 90.8% 8.7% 0.5%
Warrington and Halton 815047 746184 91.6% 8.4% 0.0%
Mid Cheshire 569250 525965 92.4% 7.6% 0.0%
East Cheshire 410498 384551 93.7% 5.5% 0.9%
Stockport 635059 604309 95.2% 4.8% 0.0%

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% appointments attended

  • 93.1 to 100
  • 88.3 to 93.1
  • 80.8 to 88.3
  • 72.7 to 80.8
  • 59.6 to 72.7