Attendance rates and winter pressures - South Central

This indicator reviews outpatient attendance, cancellation and DNA (did not attend) rates with a view to discussing the impact of the winter season. The monthly trend analysis shows the seasonal variation in attendance rates and the winter of 2009 shows an increase in DNAs and cancellations. You can change region, or view national data. For more information on this data, refer to the methodology.

Attendance rate (%)

Trust name Attendance rate (%)
Oxford Radcliffe
93.7
Royal Berkshire
92.7
Basingstoke and North Hampshire
91.3
Isle Of Wight
88.4
Buckinghamshire
87.7
Winchester and Eastleigh
86.7
Southampton
84.7
Milton Keynes
84.7
Portsmouth
83.7
Heatherwood and Wexham Park
72.2
National average: 82.18

DNA and Cancellation Rates by Month (All Provider Trusts)

This chart and table shows the variation by month in outpatient DNA and cancellation rates for all Provider Trusts in England from September 2008 to August 2009.

Month of Appointment Appointments Total Attendances Attendance Rate DNA Rate Cancellation Rate
Sep-08 5,745,417 4,655,801 81% 9% 10%
Oct-08 5,945,826 4,831,682 81% 9% 10%
Nov-08 5,402,429 4,415,115 82% 9% 10%
Dec-08 5,212,608 4,166,797 80% 9% 11%
Jan-09 5,710,682 4,599,500 81% 9% 11%
Feb-09 5,293,159 4,172,653 79% 10% 12%
Mar-09 6,065,624 4,939,640 81% 9% 10%
Apr-09 5,832,064 4,727,868 81% 9% 11%
May-09 5,500,548 4,460,027 81% 9% 11%
Jun-09 6,407,110 5,193,555 81% 9% 11%
Jul-09 6,378,191 5,139,715 81% 9% 11%
Aug-09 5,483,995 4,410,270 80% 9% 11%
Sep-09 6,428,941 5,165,565 80% 9% 11%
Oct-09 6,309,309 5,096,687 81% 9% 11%
Nov-09 6,260,438 5,088,779 81% 9% 11%
Dec-09 5,769,370 4,565,508 79% 10% 12%
Jan-10 5,952,769 4,571,205 77% 11% 14%
Feb-10 5,931,855 4,794,216 81% 9% 11%
Mar-10 6,897,131 5,591,416 81% 9% 11%
Apr-10 6,046,009 4,828,875 80% 9% 12%
May-10 5,942,539 4,782,594 80% 9% 11%
Jun-10 6,620,667 5,293,518 80% 9% 12%
Jul-10 6,417,028 5,147,511 80% 9% 12%
Aug-10 5,952,122 4,750,121 80% 9% 12%
Grand Total 143,505,831 115,388,618 80% 9% 11%

Methodology

Measure:
Outpatient Attendance Rates
Description:
Provides a time trend analysis showing the variation by month in outpatient attendance rates.
Definition:
  • Appointments: number of outpatient appointments
  • Attendances: number of attended appointments
  • Attendance Rate: Percentage of appointments that were attended
  • DNAs: number of DNAs (Did Not Attend)
  • DNA Denominator: number of attendances + number of DNAs
  • Cancellations: number of appointments that were cancelled by either the provider or the patient
  • Cancellation Rate: percentage of appointments that were cancelled
Technical definition
  • Attendances: all appointments with an attended code of 5 or 6
  • DNAs: all appointments with an attended code of 3 or 7
  • Cancellations: all appointments with an attended code of 2 or 4
Basis
Provider Trust and Local Authority
Data source & Time frame
SUS - Outpatient Appointments, September 2008 to August 2009

Full data for attendance rates and winter pressures

Trust name Appointments Total attendances Attendance rate DNA rate Cancellation rate
Heatherwood and Wexham Park 1117584 807238 72.2% 9.5% 20.2%
Portsmouth 1011397 846222 83.7% 8.3% 2.7%
Southampton 1044116 884881 84.7% 8.2% 7.7%
Milton Keynes 488100 413208 84.7% 9.1% 6.8%
Winchester and Eastleigh 523226 453556 86.7% 7.9% 5.8%
Buckinghamshire 1046613 917513 87.7% 5.8% 7.0%
Isle Of Wight 262756 232239 88.4% 8.0% 1.9%
Basingstoke and North Hampshire 515486 470884 91.3% 7.0% 1.8%
Royal Berkshire 992079 919587 92.7% 7.3% 0.0%
Oxford Radcliffe 1367421 1281827 93.7% 6.3% 0.0%

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% appointments attended

  • 93.1 to 100
  • 88.3 to 93.1
  • 80.8 to 88.3
  • 72.7 to 80.8
  • 59.6 to 72.7