in association with: 
Attendance rate (%)
| Trust name | Attendance rate (%) |
|---|---|
| Plymouth |
93.9
|
| Dorset County |
93.6
|
| South Devon |
93.6
|
| Salisbury |
93.4
|
| Poole |
93.3
|
| Yeovil |
91.9
|
| Gloucestershire |
91.7
|
| Great Western Hospitals |
90.9
|
| Royal United Bath |
90.8
|
| Taunton and Somerset |
86.6
|
| Weston Area |
84.1
|
| Royal Bournemouth and Christchurch |
71.9
|
| Royal Cornwall |
71.3
|
| Northern Devon |
69.3
|
| Royal Devon and Exeter |
68.3
|
| North Bristol |
68.1
|
| Bristol |
67.2
|
National average: 82.18
DNA and Cancellation Rates by Month (All Provider Trusts)
This chart and table shows the variation by month in outpatient DNA and cancellation rates for all Provider Trusts in England from September 2008 to August 2009.
| Month of Appointment | Appointments | Total Attendances | Attendance Rate | DNA Rate | Cancellation Rate |
|---|---|---|---|---|---|
| Sep-08 | 5,745,417 | 4,655,801 | 81% | 9% | 10% |
| Oct-08 | 5,945,826 | 4,831,682 | 81% | 9% | 10% |
| Nov-08 | 5,402,429 | 4,415,115 | 82% | 9% | 10% |
| Dec-08 | 5,212,608 | 4,166,797 | 80% | 9% | 11% |
| Jan-09 | 5,710,682 | 4,599,500 | 81% | 9% | 11% |
| Feb-09 | 5,293,159 | 4,172,653 | 79% | 10% | 12% |
| Mar-09 | 6,065,624 | 4,939,640 | 81% | 9% | 10% |
| Apr-09 | 5,832,064 | 4,727,868 | 81% | 9% | 11% |
| May-09 | 5,500,548 | 4,460,027 | 81% | 9% | 11% |
| Jun-09 | 6,407,110 | 5,193,555 | 81% | 9% | 11% |
| Jul-09 | 6,378,191 | 5,139,715 | 81% | 9% | 11% |
| Aug-09 | 5,483,995 | 4,410,270 | 80% | 9% | 11% |
| Sep-09 | 6,428,941 | 5,165,565 | 80% | 9% | 11% |
| Oct-09 | 6,309,309 | 5,096,687 | 81% | 9% | 11% |
| Nov-09 | 6,260,438 | 5,088,779 | 81% | 9% | 11% |
| Dec-09 | 5,769,370 | 4,565,508 | 79% | 10% | 12% |
| Jan-10 | 5,952,769 | 4,571,205 | 77% | 11% | 14% |
| Feb-10 | 5,931,855 | 4,794,216 | 81% | 9% | 11% |
| Mar-10 | 6,897,131 | 5,591,416 | 81% | 9% | 11% |
| Apr-10 | 6,046,009 | 4,828,875 | 80% | 9% | 12% |
| May-10 | 5,942,539 | 4,782,594 | 80% | 9% | 11% |
| Jun-10 | 6,620,667 | 5,293,518 | 80% | 9% | 12% |
| Jul-10 | 6,417,028 | 5,147,511 | 80% | 9% | 12% |
| Aug-10 | 5,952,122 | 4,750,121 | 80% | 9% | 12% |
| Grand Total | 143,505,831 | 115,388,618 | 80% | 9% | 11% |
Methodology
- Measure:
- Outpatient Attendance Rates
- Description:
- Provides a time trend analysis showing the variation by month in outpatient attendance rates.
- Definition:
-
- Appointments: number of outpatient appointments
- Attendances: number of attended appointments
- Attendance Rate: Percentage of appointments that were attended
- DNAs: number of DNAs (Did Not Attend)
- DNA Denominator: number of attendances + number of DNAs
- Cancellations: number of appointments that were cancelled by either the provider or the patient
- Cancellation Rate: percentage of appointments that were cancelled
- Technical definition
-
- Attendances: all appointments with an attended code of 5 or 6
- DNAs: all appointments with an attended code of 3 or 7
- Cancellations: all appointments with an attended code of 2 or 4
- Basis
- Provider Trust and Local Authority
- Data source & Time frame
- SUS - Outpatient Appointments, September 2008 to August 2009
Full data for attendance rates and winter pressures
| Trust name | Appointments | Total attendances | Attendance rate | DNA rate | Cancellation rate |
|---|---|---|---|---|---|
| Bristol | 1515337 | 1017780 | 67.2% | 9.0% | 26.1% |
| North Bristol | 1496288 | 1019290 | 68.1% | 12.6% | 22.1% |
| Royal Devon and Exeter | 1183429 | 808783 | 68.3% | 7.7% | 25.9% |
| Northern Devon | 574326 | 397934 | 69.3% | 6.8% | 23.3% |
| Royal Cornwall | 1272123 | 907585 | 71.3% | 6.6% | 23.6% |
| Royal Bournemouth and Christchurch | 832176 | 598075 | 71.9% | 6.0% | 23.5% |
| Weston Area | 288602 | 242681 | 84.1% | 8.5% | 5.9% |
| Taunton and Somerset | 737694 | 639062 | 86.6% | 7.2% | 6.5% |
| Royal United Bath | 628381 | 570401 | 90.8% | 4.2% | 5.2% |
| Great Western Hospitals | 624311 | 567369 | 90.9% | 8.8% | 0.4% |
| Gloucestershire | 1642464 | 1505943 | 91.7% | 8.3% | 0.0% |
| Yeovil | 351408 | 322815 | 91.9% | 8.1% | 0.0% |
| Poole | 419098 | 390870 | 93.3% | 6.7% | 0.0% |
| Salisbury | 773059 | 721738 | 93.4% | 5.7% | 0.0% |
| Dorset County | 584806 | 547213 | 93.6% | 6.4% | 0.0% |
| South Devon | 760834 | 711888 | 93.6% | 6.4% | 0.0% |
| Plymouth | 1114544 | 1046753 | 93.9% | 6.1% | 0.0% |
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