Attendance rates and winter pressures - South West

This indicator reviews outpatient attendance, cancellation and DNA (did not attend) rates with a view to discussing the impact of the winter season. The monthly trend analysis shows the seasonal variation in attendance rates and the winter of 2009 shows an increase in DNAs and cancellations. You can change region, or view national data. For more information on this data, refer to the methodology.

Attendance rate (%)

Trust name Attendance rate (%)
Plymouth
93.9
Dorset County
93.6
South Devon
93.6
Salisbury
93.4
Poole
93.3
Yeovil
91.9
Gloucestershire
91.7
Great Western Hospitals
90.9
Royal United Bath
90.8
Taunton and Somerset
86.6
Weston Area
84.1
Royal Bournemouth and Christchurch
71.9
Royal Cornwall
71.3
Northern Devon
69.3
Royal Devon and Exeter
68.3
North Bristol
68.1
Bristol
67.2
National average: 82.18

DNA and Cancellation Rates by Month (All Provider Trusts)

This chart and table shows the variation by month in outpatient DNA and cancellation rates for all Provider Trusts in England from September 2008 to August 2009.

Month of Appointment Appointments Total Attendances Attendance Rate DNA Rate Cancellation Rate
Sep-08 5,745,417 4,655,801 81% 9% 10%
Oct-08 5,945,826 4,831,682 81% 9% 10%
Nov-08 5,402,429 4,415,115 82% 9% 10%
Dec-08 5,212,608 4,166,797 80% 9% 11%
Jan-09 5,710,682 4,599,500 81% 9% 11%
Feb-09 5,293,159 4,172,653 79% 10% 12%
Mar-09 6,065,624 4,939,640 81% 9% 10%
Apr-09 5,832,064 4,727,868 81% 9% 11%
May-09 5,500,548 4,460,027 81% 9% 11%
Jun-09 6,407,110 5,193,555 81% 9% 11%
Jul-09 6,378,191 5,139,715 81% 9% 11%
Aug-09 5,483,995 4,410,270 80% 9% 11%
Sep-09 6,428,941 5,165,565 80% 9% 11%
Oct-09 6,309,309 5,096,687 81% 9% 11%
Nov-09 6,260,438 5,088,779 81% 9% 11%
Dec-09 5,769,370 4,565,508 79% 10% 12%
Jan-10 5,952,769 4,571,205 77% 11% 14%
Feb-10 5,931,855 4,794,216 81% 9% 11%
Mar-10 6,897,131 5,591,416 81% 9% 11%
Apr-10 6,046,009 4,828,875 80% 9% 12%
May-10 5,942,539 4,782,594 80% 9% 11%
Jun-10 6,620,667 5,293,518 80% 9% 12%
Jul-10 6,417,028 5,147,511 80% 9% 12%
Aug-10 5,952,122 4,750,121 80% 9% 12%
Grand Total 143,505,831 115,388,618 80% 9% 11%

Methodology

Measure:
Outpatient Attendance Rates
Description:
Provides a time trend analysis showing the variation by month in outpatient attendance rates.
Definition:
  • Appointments: number of outpatient appointments
  • Attendances: number of attended appointments
  • Attendance Rate: Percentage of appointments that were attended
  • DNAs: number of DNAs (Did Not Attend)
  • DNA Denominator: number of attendances + number of DNAs
  • Cancellations: number of appointments that were cancelled by either the provider or the patient
  • Cancellation Rate: percentage of appointments that were cancelled
Technical definition
  • Attendances: all appointments with an attended code of 5 or 6
  • DNAs: all appointments with an attended code of 3 or 7
  • Cancellations: all appointments with an attended code of 2 or 4
Basis
Provider Trust and Local Authority
Data source & Time frame
SUS - Outpatient Appointments, September 2008 to August 2009

Full data for attendance rates and winter pressures

Trust name Appointments Total attendances Attendance rate DNA rate Cancellation rate
Bristol 1515337 1017780 67.2% 9.0% 26.1%
North Bristol 1496288 1019290 68.1% 12.6% 22.1%
Royal Devon and Exeter 1183429 808783 68.3% 7.7% 25.9%
Northern Devon 574326 397934 69.3% 6.8% 23.3%
Royal Cornwall 1272123 907585 71.3% 6.6% 23.6%
Royal Bournemouth and Christchurch 832176 598075 71.9% 6.0% 23.5%
Weston Area 288602 242681 84.1% 8.5% 5.9%
Taunton and Somerset 737694 639062 86.6% 7.2% 6.5%
Royal United Bath 628381 570401 90.8% 4.2% 5.2%
Great Western Hospitals 624311 567369 90.9% 8.8% 0.4%
Gloucestershire 1642464 1505943 91.7% 8.3% 0.0%
Yeovil 351408 322815 91.9% 8.1% 0.0%
Poole 419098 390870 93.3% 6.7% 0.0%
Salisbury 773059 721738 93.4% 5.7% 0.0%
Dorset County 584806 547213 93.6% 6.4% 0.0%
South Devon 760834 711888 93.6% 6.4% 0.0%
Plymouth 1114544 1046753 93.9% 6.1% 0.0%

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% appointments attended

  • 93.1 to 100
  • 88.3 to 93.1
  • 80.8 to 88.3
  • 72.7 to 80.8
  • 59.6 to 72.7