Attendance rates and winter pressures - West Midlands

This indicator reviews outpatient attendance, cancellation and DNA (did not attend) rates with a view to discussing the impact of the winter season. The monthly trend analysis shows the seasonal variation in attendance rates and the winter of 2009 shows an increase in DNAs and cancellations. You can change region, or view national data. For more information on this data, refer to the methodology.

Attendance rate (%)

Trust name Attendance rate (%)
Shrewsbury and Telford
93.6
Burton
93.2
North Staffordshire
92.6
Worcestershire
92.5
Wolverhampton
91.3
Coventry and Warwickshire
90.4
South Warwickshire
90.1
George Eliot
90.0
Walsall
89.9
Heart Of England
89.5
Birmingham
88.4
Hereford
82.8
Mid Staffordshire
82.7
Sandwell and West Birmingham
82.4
Dudley
70.8
National average: 82.18

DNA and Cancellation Rates by Month (All Provider Trusts)

This chart and table shows the variation by month in outpatient DNA and cancellation rates for all Provider Trusts in England from September 2008 to August 2009.

Month of Appointment Appointments Total Attendances Attendance Rate DNA Rate Cancellation Rate
Sep-08 5,745,417 4,655,801 81% 9% 10%
Oct-08 5,945,826 4,831,682 81% 9% 10%
Nov-08 5,402,429 4,415,115 82% 9% 10%
Dec-08 5,212,608 4,166,797 80% 9% 11%
Jan-09 5,710,682 4,599,500 81% 9% 11%
Feb-09 5,293,159 4,172,653 79% 10% 12%
Mar-09 6,065,624 4,939,640 81% 9% 10%
Apr-09 5,832,064 4,727,868 81% 9% 11%
May-09 5,500,548 4,460,027 81% 9% 11%
Jun-09 6,407,110 5,193,555 81% 9% 11%
Jul-09 6,378,191 5,139,715 81% 9% 11%
Aug-09 5,483,995 4,410,270 80% 9% 11%
Sep-09 6,428,941 5,165,565 80% 9% 11%
Oct-09 6,309,309 5,096,687 81% 9% 11%
Nov-09 6,260,438 5,088,779 81% 9% 11%
Dec-09 5,769,370 4,565,508 79% 10% 12%
Jan-10 5,952,769 4,571,205 77% 11% 14%
Feb-10 5,931,855 4,794,216 81% 9% 11%
Mar-10 6,897,131 5,591,416 81% 9% 11%
Apr-10 6,046,009 4,828,875 80% 9% 12%
May-10 5,942,539 4,782,594 80% 9% 11%
Jun-10 6,620,667 5,293,518 80% 9% 12%
Jul-10 6,417,028 5,147,511 80% 9% 12%
Aug-10 5,952,122 4,750,121 80% 9% 12%
Grand Total 143,505,831 115,388,618 80% 9% 11%

Methodology

Measure:
Outpatient Attendance Rates
Description:
Provides a time trend analysis showing the variation by month in outpatient attendance rates.
Definition:
  • Appointments: number of outpatient appointments
  • Attendances: number of attended appointments
  • Attendance Rate: Percentage of appointments that were attended
  • DNAs: number of DNAs (Did Not Attend)
  • DNA Denominator: number of attendances + number of DNAs
  • Cancellations: number of appointments that were cancelled by either the provider or the patient
  • Cancellation Rate: percentage of appointments that were cancelled
Technical definition
  • Attendances: all appointments with an attended code of 5 or 6
  • DNAs: all appointments with an attended code of 3 or 7
  • Cancellations: all appointments with an attended code of 2 or 4
Basis
Provider Trust and Local Authority
Data source & Time frame
SUS - Outpatient Appointments, September 2008 to August 2009

Full data for attendance rates and winter pressures

Trust name Appointments Total attendances Attendance rate DNA rate Cancellation rate
Dudley 1372449 971947 70.8% 8.4% 22.7%
Sandwell and West Birmingham 1753134 1445276 82.4% 11.3% 7.0%
Mid Staffordshire 513152 424551 82.7% 8.9% 9.1%
Hereford 477835 395552 82.8% 8.7% 8.9%
Birmingham 1278692 1130589 88.4% 9.0% 2.9%
Heart Of England 1648847 1475849 89.5% 10.5% 0.0%
Walsall 586907 527573 89.9% 10.1% 0.0%
George Eliot 412803 371423 90.0% 10.0% 0.0%
South Warwickshire 484398 436424 90.1% 9.9% 0.0%
Coventry and Warwickshire 1155526 1044360 90.4% 8.3% 0.0%
Wolverhampton 1103834 100 91.3% 8.7% 0.0%
Worcestershire 1130626 1045660 92.5% 7.5% 0.0%
North Staffordshire 1153140 1067797 92.6% 7.4% 0.0%
Burton 485575 452587 93.2% 6.8% 0.0%
Shrewsbury and Telford 1011502 947068 93.6% 6.4% 0.0%

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% appointments attended

  • 93.1 to 100
  • 88.3 to 93.1
  • 80.8 to 88.3
  • 72.7 to 80.8
  • 59.6 to 72.7